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27% 1322 votes
73% 3531 votes
4853 people voted
Making appointments or reservations (doctor, restaurant, spa, etc.) 2003 votes

Making appointments or reservations (doctor, restaurant, spa, etc.)
41%
Money transfers to friends/family or paying bills 809 votes

Money transfers to friends/family or paying bills
16%
Getting product information from a brand or retailer 1655 votes

Getting product information from a brand or retailer
34%
Getting personalized product/service recommendations (dining,... 976 votes

Getting personalized product/service recommendations (dining, vacations, clothing, etc.)
20%
Getting personalized product/service recommendations (dining, vacations, clothing, etc.)
Seeking impartial guidance about personal issues (financial,... 529 votes

Seeking impartial guidance about personal issues (financial, legal, health, etc.)
10%
Seeking impartial guidance about personal issues (financial, legal, health, etc.)
Getting up-to-date general information (weather, news, traffic, etc.) 1560 votes

Getting up-to-date general information (weather, news, traffic, etc.)
32%
Resolving customer service issues 715 votes

Resolving customer service issues
14%
Placing online orders (food delivery, fashion, technology, etc.) 1040 votes

Placing online orders (food delivery, fashion, technology, etc.)
21%
I would never use a chatbot 1269 votes

I would never use a chatbot
26%
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